Policies - Aoife Ryan, Parent and Relationship Mentor.

 

Confidentiality and Limits to Confidentiality

Aoife Ryan works within Irish Association of Relationship Mentors (IARM) Code of Ethics and follows Children First Guidelines for the Protection and Welfare of Children. Aoife Ryan ensures a confidential service is provided, except in the following circumstances:

 

● Where there is a danger of a client being harmed or causing harm to self or others.

● Where there are reasonable grounds for concern that a child may be at risk of abuse by someone in the present or the past.

● Where the therapist is subpoenaed by a court of law.

 

Should a third party need to be informed in such situations, where possible this will first be discussed with the client.

 

What we do

Aoife Ryan is committed to protecting and respecting your privacy. It is the intention of this privacy statement to explain to you the information practices of Aoife Ryan in relation to the information we collect about you and other website users. Please read this statement carefully as it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By visiting the Aoife Ryan website you are accepting and consenting to the practices described in this Statement.

Information we collect

You may choose to give us information about you by filling in forms on our site such as the Contact Us Form or by corresponding with us by phone, e-mail or otherwise. Aoife Ryan only asks you to disclose as much information as is necessary to provide you with information requested by you or to submit a question/suggestion/comment in relation to our website. We may also collect details of your visits to our site (including, but not limited to, traffic data, location data, weblogs and other communication data), and the resources that you access. When you access our website, your computer’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data on the use of our website. This information may be used to help us to improve our site and the services we offer.

 

How your information is used

Where you submit your personal information to us, it will only be used for the stated purpose and any reasonably incidental purposes. Such information will only be used by us for the purposes for which it was provided by you and any reasonably incidental purposes including providing you with the information that you request from us; marketing and administration purposes; for analyses purposes including ensuring that content from our site is presented in the most effective manner for you and for your computer. Aoife Ryan undertakes not to sell or rent to any third party whatsoever any personally identifiable information about you.

 

Your rights

You should ensure that the information we collect and hold in relation to you is accurate and kept up to date. If you would like to review the information we have collected on you at any time, please see contact below. You also have the right to have the information erased if we do not have a legitimate reason for retaining same. We will accede to any such valid requests within 40 calendar days of the receipt of a valid request in writing. You have the right to be given a copy of information held by us about you. We will provide the requested information to you within 40 calendar days of the receipt of a valid request in writing. We might request you to provide additional information to enable us to identify your personal data and/or to verify your identity.

 

Security

We endeavour to use industry standard security measures to protect your information and to prevent the loss, misuse or alteration of any information in our control. However, the transmission of information via the internet is not completely secure and we cannot guarantee that all of your private communications and other personally identifiable information will never be disclosed. However, we will use our reasonable endeavours to ensure that such information is kept as secure as possible.

 

Cookies

The Internet pages of Aoife Ryan use cookies.Cookies are text files that are stored in a computer system via an Internet browser. Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. Through the use of cookies, Aoife Ryan can provide the users of this website with more user-friendly services that would not be possible without the cookie setting. You may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If you deactivate the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

 

Third party sites

Our website may, from time to time, contain links to and from the websites of partner networks, advertisers, event organisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

General

Delay or failure on our part in enforcing any of our rights shall not constitute a waiver by us of our rights and remedies. If any part of this Privacy Statement is held to be invalid or unenforceable, the validity or enforceability of the remainder will not be affected.

 

Amendments of this privacy statement

This Privacy Statement may change from time to time, and any changes to this Policy will be posted on the website and will be effective when posted. As your use of Aoife Ryan website is subject to your acceptance of this Privacy Statement, and any amendments thereto, please review the Privacy Statement each time you use this website.

 

Contact us

Your privacy is important to us. If you have any comments or questions regarding this Statement please contact us at aoife@post.com

 

Questions and Complaints

If you have any questions regarding this Privacy Notice, you can contact me using the information below:

aoife@post.com

Ph. 086 8364292

 

You have the right to lodge a complaint with the Irish Data Protection Commissioner.

 

Complaints Policy Statement

Aoife Ryan is committed to taking seriously any complaint that concerned individuals have about the service provided. I believe that if an individual wishes to make a complaint or register a concern they should find it easy to do so.

 

This policy is intended to ensure that complaints are dealt with properly and addressed in a professional manner and that improvements are made as a result of complaints.

 

Principles

○ It is Aoife Ryan’s policy to welcome complaints and look upon them as an opportunity to learn, adapt, improve and provide better services.

○ All complaints should be responded to and then resolved promptly, and within the timescale outlined.

○ Aoife Ryan supports the concept that most complaints, if dealt with early, openly and honestly, can be sorted out satisfactorily for all parties concerned.

○ Complainants should be consulted about what they would like to happen about their complaint.

○ All persons involved should be supported and given appropriate assistance throughout the process.

○ Investigation and communication will follow principles of natural justice and will respect all parties.

○ People may wish to provide constructive feedback rather than a complaint and this should be facilitated.

 

All clients can also exercise their right to complain directly to Irish Association of Relationship Mentors (IARM), the accrediting body for Relationship Mentors in Ireland, with regard to any ethical or other breaches of conduct. Information can be found on www.iarm.ie